Job
description – Front Office Agent
Trump International Doonbeg is a coastal haven, hidden
on a sheltered corner of the Wild Atlantic Way where world-class golf meets an
intimate Spa, amazing food and access to the best activities, culture, heritage
and one of the most picturesque settings Ireland has to offer for conferences,
meeting, incentives and special events.
Recognised among the best championship Links Courses
in the world and named best Golf Resort in Ireland by the Irish Golf Tour
Operators Association. At the heart of the resort is the Irish Country house
hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant.
And Ocean is a recurring theme, ever present with stunning views of the rolling
waves and the rugged landscape stretching as far as the eye can see to the
Cliffs of Moher.
Trump International Doonbeg is home to a proud and
motivated workforce of 305 people during high season, offering a world class 5
Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Front Office
Agent
Department: Front Office
Responsible To: Front Office Supervisor/Front
Office Manager
Main Purpose of Job: To serve as our guests’ first point of contact and
manage all aspects of their accommodation including registering guests,
managing reservations and providing information about rooms, rates and
amenities. Helping to create a pleasant and memorable stay for our guests.
Liaises
with: All
Hotel Departments
MAIN
DUTIES
Welcome guests
upon their arrival and assign their rooms, as
required.Perform all
check-in and check-out tasks.Inform customers regarding
authorisation and payment methods and verify their credit card data.Register guests
and collect all essential contact and payment information. Provide
information about our property, available rooms, rates and amenities.Liaise with our
housekeeping staff to ensure all rooms are prepared and accommodate all our guests’
needs.Upsell additional
facilities and services, when appropriate.Maintain updated
records of bookings and payments.Maintain a
friendly, cheerful and courteous demeanour at all times.Respond to
customer issues, complaints, problems in a quick and efficient manner to
maintain a high level of customer satisfaction and quality service.Ensures safety
standards are met by following guest check in and security procedures and
reporting suspicious activity to security, manager, or Manager on Duty.Participate in training programmes as required.Arrive to work on time, appropriately groomed and in the correct
uniform.Due to the
cyclical nature of the hospitality industry, employees may be required to work
varying schedules to reflect the business needs of the hotel which can include
day, evening or weekend shifts.
HEALTH
& SAFETY
To fulfil your obligations
under the Health & Safety at Work Act 1989 and any revisions or additional
legislation made thereto.To ensure that reasonable care is taken for health and
safety of yourself, other employees, guests and any other person on the
premises.To keep your work area tidy and safe and report any
hazard, accident, loss or damage to management.To be aware of trained first-aid personnel on the
premises and the location of first aid box.To observe all safety rules and procedures, including
those laid down in the Health & Safety Statement for your place of work.To carry out and promote fire and accident drills as
directed by the hotel safety officer.
OTHER
DUTIES
The above is not intended
to be an exhaustive list and you will be expected to comply with any reasonable
requests or duties as directed by management.
QUALIFYING
CRITERIAGood
organisational skills.Strong team
player.Excellent
communication skills both written and verbal.Positive
attitude, cheerful and courteous demeanour.Ability to work
flexible hours.Ability to
remain calm whilst under pressure. Computer literate.Knowledge of
Opera or Other world Class Property Management System is required.Additional
languages an advantage.
BENEFITS
Regularly stocked canteen for meals, snacks and beverages while on duty.Discounts in our Spa, Hotel & Golf course.Discounted staff and friends and family
rates available in other group properties in the United States, and the
United Kingdom.Free Car parking.Regular staff appreciation initiatives.Opportunities to develop and grow through assisted
educational opportunities.Sick Benefit scheme.Personal locker where
required.