Programme Manager – Business Transformation
Join us at Ryanair, Europe's Largest Airline Group, as we strive to reach over 800 aircraft and 300 million guests per year within the next decade.
Key Responsibilities:
* Project management of all activities currently performed by the transformation and digital design team.
* Systems design and innovation, including MIS/BI reporting, business insight, automation of every CS task, and implementation of a new intelligent telephony platform leveraging AI to reduce dependency on contact centre agents.
* Collaboration with the Labs and Digital team to design and implement a product development roadmap that includes internal processes and external demand for customer support.
* Hiring and developing a team with the right level of competence to ensure the continued delivery of best-in-class technology solutions.
* Working with innovative partners to deliver the best outcome for the company from a cost and functionality perspective.
* Providing leadership with a relentless focus on performance expectations and meeting aggressive deadlines.
* Collaborative work with colleagues across the business to understand needs and demands from other functions.
Requirements:
* 3+ years of experience in leading operations/business transformation.
* Good understanding of creating a business case.
* Experience leading multi-discipline teams with diverse responsibilities.
* Proven track record in project management and delivery.
* Excellent leadership skills, demonstrating initiative and courage to challenge the status quo and remove barriers to change.
Benefits:
* Discounted and unlimited travel to over 230 destinations.
* Defined Contribution Pension Scheme.
* Death in Service Benefit – Up to 2 times of annual basic salary.
* 20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
* Option for up to 5 additional unpaid leave days per year.