**Investigation Specialist with Korean and English, KYC**
We want Amazon to be the place where our customers can find, discover and buy anything online. This is your chance to make history. We believe passionately that employing a diverse workforce is central to our success.
We're looking for Investigators to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high bar of customer experience. Investigators are responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk.
Key Job Responsibilities:
1. Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, our customers, or merchants.
2. Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
3. Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
4. Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends. When procedures are not available, follow established escalation paths to ensure resolution.
5. Participate in other special projects/assignments and partner with appropriate business teams as necessary.
6. Consistently achieve/exceed weekly productivity and quality standards.
About the Team:
The Customer Trust and Partner Support (CTPS) team aims to make Amazon the safest place to transact online. CTPS safeguards every financial transaction across all Amazon sites, while striving to ensure that these efforts are transparent to our legitimate customers.
BASIC QUALIFICATIONS:
* Proficiency in both English and Korean with an ability to compose grammatically correct, concise and accurate written responses.
* Experience working with Microsoft Office including Outlook, Word, and Excel.
PREFERRED QUALIFICATIONS:
* Previous work experience in a customer service/retail environment.
* Knowledge of or experience in a fraud/risk management environment.
* Experience in insurance, finance, data analysis, research, translation or training.
* Strong organizational skills, ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
* Self-disciplined, diligent, proactive, and detail-oriented.
* Excellent problem-solving skills.
* Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.