Job Description
CareerWise Recruitment is currently seeking a Hotel Duty Manager to support the management team in effectively managing the day-to-day operation of a luxurious Five Star Hotel located in Kerry.
This is a hands-on role involving daily duty management (DM) / manager on duty (MOD) shifts to assist the Hotel Manager in ensuring the hotel operates professionally and effectively.
The successful candidate will be responsible for ensuring each department team adheres to hotel operating standards, as laid down by the hotel management, and those of an international five-star resort property.
To achieve budget profits, the role will involve assisting in the implementation of business plans, budgets, and sales & marketing strategies, ensuring service standards are met across all departments.
The ideal candidate will have a collaborative team mindset, working closely with management and department heads to ensure smooth hotel operations at all times.
The Role
* Work as part of the management team, covering early and late shifts, weekends, and public holidays.
* Maintain an in-depth understanding of 5 service standards and company policies & procedures, ensuring SOPs are followed daily.
* Oversee daily activities within the hotel, prioritizing customer satisfaction and resolving complaints efficiently.
* Support Departmental Managers in hotel operations, fostering excellent guest service skills.
Requirements
* Previous experience in a similar role in a busy 4/5 star hotel environment.
* A hotel and catering management qualification or management program apprenticeship is required.
* Essential experience in hospitality, including front office, guest services, and food and beverage departments.
* Excellent guest service skills, interpersonal, and communication skills.
* A full driver's license and fluent English, both oral and written, are mandatory.