In our world, things change by the millisecond.
We build the technology that creates amazing moments and better connects our customers.
Join us as an IP Operations Engineer
Three Ireland is looking for a highly motivated and experienced IP engineer to join their IP Operations Back Office team.
The IP Operations Back Office team integrates into a wider IP Network team comprised of IP Operations Front Office, IP Design, IP Performance, IP Service Delivery, and IP Change Management, to deliver best practice IP network solutions/changes at Three Ireland.
The overall goal for the IP Network team is to achieve efficient, high quality and cost-effective delivery, while maintaining network stability and meeting growth and performance demands.
We also continuously and proactively implement the necessary measures to maintain a secure and stable IP network to mitigate risks of service outage on our critical business services.
Main Responsibilities:
* Analyse/troubleshoot network faults and conduct effective and timely fault resolution, ensuring adherence to key SLAs.
* Provide on-call cover both within and outside of business hours to manage in the successful resolution of major incidents/faults on the IP Network and to participate as a stakeholder in other non-IP originated incidents/faults
* BAU and Problem ticket resolution Participate/lead deep dive investigations/priority escalations, e.g., latency, MTU, speed test performance, etc.
* Support continuous and proactive implementation of the necessary measures to maintain a secure and stable IP network to mitigate risks of service outage on Three Irelands critical business services.
Additional responsibilities include:
* Perform regular failover/resilience testing and audit/clean-up activities, e.g., redundant/invalid firewall rules and disused network config.
* Plan/deploy routine preventive and corrective maintenance changes, e.g., software upgrades Prepare deployment plans and implement changes (incident, project or preventative maintenance) on the IP Network, ensuring adherence to Three Ireland's processes and guidelines, e.g., Change Management, Operational Readiness, Acceptance into Service.
* Work in close alignment with the IP Design team and IP Performance Consultant in providing Operational input for project and performance related HLD/LLD/MOP documentation.
Skills and Qualifications:
* A Degree in Computer Science or Engineering and/or a minimum of 4 years of proven experience within a Telco or Service Provider environment
* CCNP or higher qualification Must have a strong Cisco and/or Juniper background with LAN/VXLAN/WAN/SDWAN/WIFI experience Proven experience with Security solutions such as Firewall, IDS/IPS, URL Filtering is preferrable
* Must have proven experience of L2/L3 protocols and technologies, such as MPLS, Io T, BGP, OSPF, RIP, IPSec, Vo IP, VXLAN, Qo S, 802.1 Q/Qin Q, MTU, Ethernet, x DSL, Wireless Leased lines, Cellular technologies 3 G/4 G/5 G and Overlay solutions (SDWAN)
Desirable Skills:
* Experience in load balancing technologies Experience in scripting, e.g., Python, API development and Git workflows, along with hands-on knowledge of Configuration Management and deployment tools such as Ansible
* Experience with Cloud solutions such as AWS and/or AZURE beneficial
What Else It Involves:
* FTR implementation through effective testing & peer reviewing Ensure effective monitoring through appropriate KPIs has been implemented Produce and maintain high quality reference documentation including topology diagrams
* Participate in decommissioning activities that will allow obsolete IP configs, firewall rules, switch interfaces and IP devices to be disabled/removed Contributing to operational readiness review (ORR) for acceptance into Operational service Engaging technical vendors for fault fixing to ensure cases are raised with the appropriate priority to ensure timely updates, root causes and resolutions in line with contracted SLAs Working closely with the Info Sec Team to ensure the IP Operations deliverables meet the Security Policy Ensuring that EOL (End of Life) risks are accurately represented and maintained in the IP Risk Register Remaining abreast of current and emerging industry trends and best practices; identifying opportunities for operational efficiencies and make recommendations for improvements Fostering a strong working relationship with IP Operations Front Office, IP Design, IP Performance, and other operational and design teams (IT, Core, RAN, Service Delivery, Data Centre)
You can find out more about this role and apply here: #Jobs