We have an opportunity for a Team Leader to join our team on a full-time permanent basis.
This is a hybrid role, working at home and the Clonakilty office as required. Days to be discussed at interview.
Job title:
Team Manager (Hybrid)
Job Description:
Your duties and responsibilities will include:
* Managing, coaching and developing a team to deliver excellent customer service.
* Achieving the attrition, absence and adherence targets.
* Ensuring accurate payroll management and minimising administration errors and overpayments.
* Working with your team members to meet customer needs in a responsive and efficient manner.
* Managing escalated problems and performing root cause analysis of any trends identified to improve customer experience.
* Driving employee engagement through effective communication in one-to-one meetings, team meetings and workshops.
* Ensure all KPI's are met and adhered to.
* Delivery of weekly and monthly reports.
* Adhering to HR policies and procedures to provide a fair and consistent approach to managing staff and, where necessary, conduct counselling and disciplinary hearings.
You'll have the following skills & experience:
* Self-motivated with the ability to think ahead
* Excellent time management and prioritisation skills
* Strong people management skills and proven ability to maintain high performance in your team
* Excellent communication skills which can be demonstrated to relay information appropriately at all levels - to be able to avoid and deal with conflict
* Knowledge and ability to use Microsoft Office applications - excel, word, PowerPoint.
* Flexibility and resourcefulness
Location:
Clonakilty, Ireland
Time Type:
Full time
Contract Type:
Permanent #J-18808-Ljbffr