Job Title: Candidate Services Representative
Reports To: Candidate Services Supervisor
Department: Candidate Services
Location: Dundalk, Co. Louth
Hours of Work: 37.5 hours weekly
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our global team as a Candidate Services Representative. In this role, you will be responsible for providing a professional and comprehensive booking and enquiry service to candidates wishing to book tests within the Prometric Testing Channels.
Main Duties & Responsibilities:
1. Assist candidates with the Registration and Scheduling process from booking to payment via phone and email.
2. Interact with candidates in a professional manner.
3. Maintain a high degree of quality and accuracy in work.
4. Answer calls to our client's standards, by consistently delivering high-quality call handling that meets established metrics and goals.
5. Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated.
6. Participate in Candidate Services activities that positively impact business growth and revenue.
7. Communicate and participate in team meetings to share best practices, procedures, policies, and clients.
8. Ongoing 1:1s with your Supervisor.
9. Constantly challenge the status quo, reviewing our processes and improving efficiencies.
10. Experience in Customer Service is essential.
11. Excellent communication, interpersonal, and eloquent writing skills are required.
12. You must be dependable and reliable.
13. Good organizational skills are necessary.
14. Flexibility and the ability to work well as part of a team are crucial.
15. Able to work independently, solve problems, and deal patiently with customers.
16. Empathy and a unique ability to understand candidates' needs.
17. Enthusiasm about our business and the services we deliver.
18. Passion about candidate services and how it can transform lives.
19. Proficiency in PC skills in a Windows-based environment (including MS Office—Word, etc.).
Employee Benefits:
* Pension Scheme
* Life Assurance
* Employee Health and Wellbeing Initiatives