Join our team
Home Instead Sligo/Leitrim/Roscommon is looking for a Scheduling Coordinator. This role is within our Scheduling department, reporting directly to the Operations Manager and working closely with the General Manager and Scheduling Lead.
At Home Instead, we provide care for people in their own home. Our schedulers are people who have a passion for problem solving, are persistent, decisive, industrious, friendly, and ensure our clients' and CAREGivers' needs are met.
Who we’re looking for
As a Scheduling Coordinator, you should have the following skills and experience:
* Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
* Must have the ability to organise and prioritise daily, quarterly, monthly, and yearly work.
* Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
* Must have the ability to establish good working relationships with office colleagues, clients, and CAREGivers.
* Must have computer skills and be proficient in Word and Excel.
* Must present a professional appearance and demeanour.
* Must have the ability to perform duties in a professional office setting.
* Must be willing to share the management of the out-of-office phone.
What you’ll do
* Organise all rotas and staffing requirements (rostering shifts).
* Monitor, mediate, and log both Client and CAREGiver concerns.
* Effectively manage and develop excellent relationships with the CAREGiver and Clients.
* Actively encourage contact between CAREGiver and Clients and the office.
* Coordinate and maintain a complete Client service schedule using our in-house CRM system - People Planner.
* Accurately enter and maintain Client and CAREGiver records.
* Record CAREGiver hours and enter hours into People Planner.
* Deal with emergency situations decisively and effectively.
* Answer incoming calls in a friendly, professional, and knowledgeable manner.
* Participate as needed in meetings related to CAREGiver scheduling/work rotas.
* Perform any and all other functions deemed necessary.
What you’ll get
* Competitive Pay
* Laptops
* Career Growth
* Training and ongoing developmental support
* Good Work-Life Balance
Job Reference: IE - KP00307
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