Customer Service Representative with German Fluency, Cavan
Client:
FRS Recruitment
Location:
Cavan
Job Category:
Other
EU work permit required:
Yes
Job Reference:
6e7b1ff60d42
Job Views:
2
Posted:
19.04.2025
Job Description:
The Role
My client, a global manufacturer, is seeking an experienced Customer Service Representative with fluency in German to join their team in Cavan. This is a full-time, permanent, hybrid position.
As the Customer Service Representative, you will be responsible for delivering excellent customer service and high-quality transaction processing.
Tasks & Duties
* Act as the main point of contact for all customer transaction support, including order queries, pricing, and stock availability.
* Accurately process orders received via phone, email, fax, and online channels, ensuring timely and professional handling.
* Issue clear and friendly order confirmations and manage delivery schedules in SAP to reduce shipment frequency and cost.
* Monitor and manage backorders or out-of-stock items, offering suitable alternatives to maintain customer satisfaction.
* Collaborate with internal teams (Sales, Customer Support, Technical, and Pricing) to resolve order or specification issues.
* Identify and escalate unusual or complex orders to management, ensuring smooth issue resolution.
* Take part in regular team meetings and actively contribute ideas for process improvements to benefit both customers and the business.
* Build strong knowledge of the organization's systems (SAP, Sales Cloud, Kianda, etc.), products, and customer base to support team performance.
Experience, Knowledge & Qualifications
* A minimum of 2 years experience working in a busy & demanding customer service/administration position.
* Full fluency in English and German is essential.
* Excellent communication skills both written and verbal.
* Strong attention to detail with IT proficiency.
* Candidates must currently reside within a commutable distance with full working rights.
For further information please contact Sabrina Carroll on 086 127 5159.
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