Customer Experience Manager
We are seeking a Customer Experience Manager to join our team in Tesco Ireland.
As a Customer Experience Manager, you will be responsible for creating an inspiring and welcoming environment for customers and colleagues alike. You will manage change operations, checkout operations, and equipment, ensuring that the store is running smoothly when the Store Manager or Deputy Manager is not present.
Key responsibilities include:
• Managing a team of colleagues to deliver exceptional customer service
• Creating an environment of two-way communication and trust
• Coaching and managing colleagues to enable them to deliver their daily priorities
• Reviewing reports and systems to identify areas for improvement
• Driving a culture of zero food waste and managing date codes
• Recruiting and selecting colleagues who are passionate about delivering great service
The ideal candidate will have a demonstrated track record of being passionate about delivering great service, adaptable and agile in their thinking, and able to deliver key objectives in a fast-paced environment. Previous retail experience is preferred, but not essential.
What we offer:
* Competitive salary from €37,500
* Bonus scheme
* Virtual GP service
* Employee Assistance Programme (EAP)
* Colleague Clubcard offering discounts across stores and online
* Life Assurance Pension Scheme
* Save As You Earn Scheme
* Paid Family Leave
* Bike to Work
* Long Service Awards
* Commuter Scheme
Why choose us?
Tesco is a values-led business committed to building a better future for our customers, communities, and planet. We aspire to create an emotional connection with our customers and colleagues and help make their lives more manageable and enjoyable. Our inclusive culture celebrates diversity and promotes equality, providing a fully inclusive recruitment process for all candidates. If you are passionate about delivering great customer service and want to be part of a dynamic and values-driven business, apply now to become our next Customer Experience Manager.
Estimated salary: €45,000 - €55,000 per year