Customer Success Manager (French/Spanish)
As part of the global expansion of Workvivo, we need skilled Customer Success Managers to deliver an exceptional customer experience. They will partner with our customers to deliver a fantastic employee experience, driving business adoption of Workvivo throughout the post-launch journey.
About the Role
This is a challenging and rewarding opportunity for a results-driven professional to join our team. The successful candidate will be responsible for building strong relationships with our customers and driving business adoption of the Workvivo product. They will also become a subject matter expert on employee engagement & internal communications.
Key Responsibilities:
* Partner with customers to deliver a fantastic employee experience and drive business adoption of Workvivo.
* Become a subject matter expert on employee engagement & internal communications.
* Owning agendas for weekly/biweekly calls and record cadence via the CRM system.
* Delivering Executive Business Reviews to key customer stakeholders.
* Understanding desired customer business outcomes and developing key performance indicators (KPIs).
* Translating customer feedback into product direction and strategy as 'voice of the customer'.
Requirements
We are looking for highly skilled professionals who possess excellent communication skills in English, as well as one additional language, either French or Spanish. They should be able to think laterally and strategically, have excellent problem-solving skills, and be proactive in identifying business benefits to clients.
* Strong communications skills in English and one additional language (French or Spanish).
* Able to communicate complex technical problems to non-technical people.
* Excellent competency in Customer Success techniques and approaches.
* Proactive approach to problem-solving and creative thinking.
* Consultancy skills to identify and promote business benefits to clients.
* Excellent customer service skills - hugely responsive internally and to customers.
* At least 4 years of Customer Success experience.
Working at Workvivo
We believe that the unique contributions of all employees drive our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experiences, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Workvivo is an equal opportunity workplace and is an affirmative action employer.