Operations Administrator
Part-time Contract (3 days a week, 8 hours per day)
Shannon
Role Info:
An exciting opportunity to report to the General Manager, in effectively co-ordinating all administration duties. Duties will relate to the Shannon operation, in line with both business and Airport Authority procedures.
Competitive Salary Package
Plus Benefits Package & Training
Key Skills: Exceptional Customer experience. Aviation / Airport knowledge. Full Driving Licence
Who we are:
We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service… we don’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.
We are a global business operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
Main Responsibilities:
Ensure that all customer invoices are completed, posted and filed in a timely manner, advising the General Manager and Finance Manager of any incomplete transactions for month end. Assist in completing the weekly financial reports. Prepare and co-ordinate documentation supporting charges and billing from suppliers to assist management
Process customer handling requests for the operation, co-ordinating all third party requirements, slot applications and inputting data to advise the relevant airport departments of our arrivals and departures
Maintain and update the customer contracts file under the guidance of the General Manager ensuring accuracy of invoicing in line with agreed rates
Inputting customers Tailwins details into the system and maintaining a spreadsheet of same
Inputting of Business Cards collected into E-Survey system
Assist in keeping the Office, Reception and Lounge in good condition and ensuring adequate stock levels of supplies, including stationary are maintained
Co-ordinate with colleagues and the General Manager to ensure that uniform standards are maintained in accordance with company policy
Reconciliation of petty cash and vehicle fuel uplift spread sheets
Complete any other duties as allocated by the General Manager to assist in the operation
Knowledge, Skills and Experience:
Full and clean driving licence
Be proficient with general Microsoft programmes e.g. word, outlook and excel
Previous experience of working in an Operations Departments is essential
To have good communication skills, be a team player and an innovator
To be self motivated and have good time management skills
Ability to work accurately under pressure in an operational environment
Strong customer service focus
Flexibility of start and finish times within the shift pattern to include overtime, with time given back in lieu
Excellent communication skills
Ability to work both office based and out on the ramp
A willingness to work overtime to cover leave and busy periods
A strong attention to detail
Comfortable working with numbers
Excellent personal presentation
Fluent in English