Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Food & Beverage Team as Assistant Director of Food & Beverage.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.
What do we have to offer you?
* Competitive Salary
* Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
* Excellent Room Employee Rates in all Minor Hotels properties worldwide
* Unlimited access to the eLearning platform
* Increased holiday entitlement for long-service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and wellbeing support
* Complimentary provision and laundry of uniforms
* Local employee discounted rates (Spa, restaurant, bar, rooftop) for employees with friends and family.
Management Responsibilities:
* As a member of LHW (Leading Hotels of the World), you are responsible for maintaining the standards as set by LQA (Leading Quality Assurance) and applying the Anantara Brand.
* Demonstrate a strong leadership presence and take a proactive hands-on role in order to identify and support department heads and colleagues at all levels.
* Lead by example and remain passionate about creating highly energized teams.
* Inspire the team to provide world-class service and deliver exemplary and memorable experiences to all our guests.
* Drive engagement and invest in the development of the team.
* Carry out departmental audits to ensure LQA standards are followed at all times and quality goals are achieved by all team members.
* Communicate the Hotel’s Vision & Mission statement to the team.
* Work under pressure to meet guest expectations and the expectations of management and the team.
* Maintain good financial acumen and awareness.
* Ensure food and beverage costs align with the budget and forecast.
* Keep POS systems updated and ensure menu items and prices are correct.
* Carry out month-end procedures in line with company policies and guidelines.
* Ensure areas of responsibility are clean and well maintained.
* Control ambience in departments (lights, music, and temperature).
* Report defective materials and equipment to the appropriate departments.
* Implement new initiatives in the agreed time frame.
* Set and achieve personal objectives on a yearly basis.
* Attend meetings as required.
* Maintain management presence in all departments at all times.
* Ensure a consistently high level of security is maintained throughout the Hotel.
* Act on guest feedback in a timely manner, ensuring relevant people are informed and necessary actions are taken to prevent reoccurrences.
* Monitor purchasing and costs in the department, ensuring spend aligns with budgets and purchasing procedures.
* Ensure departmental sales meet hotel budget.
* Accept a flexible work schedule necessary for uninterrupted service to Hotel guests and maintain flexibility within teams.
* Provide support where necessary in other areas of the Hotel.
* Comply with the hotel's cash handling procedures and ensure all team members are trained accordingly.
* Drive business results through revenue growth and cost-saving efficiencies.
People Responsibilities:
* Assist in the recruitment and selection of F&B Managers.
* Appraise managers in accordance with the agreed appraisal procedure.
* Ensure all team members comply with the employee handbook.
* Oversee the Time Management System for reporting Managers and their teams.
* Manage holidays, bank holidays, and lieu time for all team members.
* Conduct departmental daily briefings at relevant times.
* Chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
* Roster team members in accordance with the Organisation of Working Time Act.
* Ensure team members adhere to the hotel’s grooming procedures.
* Identify and develop key team members and create a succession plan in conjunction with Human Resources.
* Train all team members to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and ensure the highest quality standards are delivered consistently to our guests.
Specific Duties:
* Work with the Restaurant Manager, Conference and Events Manager, and Bar Manager to provide operational support to the departments.
* Be available to assist in any and all F&B outlets as required and support and plan for peak times.
* Ensure purchasing and accountancy procedures are adhered to.
* Ensure stock takes are carried out and any deviations are acted upon in a timely manner.
* Complete weekly departmental payroll forecasting and ensure all rosters align with budget.
* Organize all F&B outlets daily for expected business levels.
* Assist with regular HACCP, Fire, Health & Safety Audits.
* Ensure all departments are familiar with cash handling and credit policy, and that all controls are in place and adhered to.
* In conjunction with the Director of F&B, review bookings for all F&B departments and drive bookings for quieter periods to maximize revenue.
* Create upselling programs for the F&B departments.
* Measure the quality of service and product according to LQA standards.
Leadership Competencies:
* Self-motivated and sets a positive example for employees by their attitude and performance.
* Demonstrates high levels of energy, enthusiasm, and professionalism.
* Encourages the team towards Hotel and individual objectives and aims.
* Shows concern for team members and interacts with them positively.
* Provides a great work environment, treating each other with dignity and respect while embracing diversity (TEAM).
* Demonstrates strong leadership skills and adjusts approach to deal with different people and situations.
* Communicates in a structured and effective manner with the team.
* Builds and sustains effective relationships with employees and customers.
* Motivates, inspires, and empowers others to improve performance.
* Fully knowledgeable and compliant with the Leading Hotels of the World LQA program.
Skills:
Food & Beverage, Hospitality, Management, Communication, Leading Hotels of the World, LQA
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