Our client, is seeking a Senior Business Analyst to join their dynamic team, operating within an Agile framework as part of the Customer Solutions Chapter. You will play a pivotal role in our Intelligent Automation product area, specifically within the Contact Center AI squad.
Responsibilities:
* Collaborate closely with squad leaders to provide product leadership and management.
* Prioritize iterative product releases to enhance customer experience.
* Develop and refine Epics, Themes, and Features into actionable user stories.
* Manage backlog and assist with prioritization.
* Facilitate demos of sprint deliverables and conduct impact analysis.
* Act as a Subject Matter Expert to support business partners across different functions.
* Communicate effectively to ensure alignment across multiple teams and stakeholders.
* Lead organizational readiness activities and address obstacles related to product delivery.
* Utilize Agile methodologies and tools such as Jira for backlog management.
* Stay abreast of internal and external market trends to inform product strategy.
Requirements:
* Bachelor’s degree preferred.
* Proficiency in business analysis methodologies, including data analysis and user acceptance testing.
* Strong leadership, negotiation, and conflict resolution skills.
* Excellent communication and facilitation abilities.
* Agile mindset with experience in Agile backlog management tools.
* Ability to prioritize and manage multiple competing priorities effectively.
* Proficiency in MS Word, Excel, and PowerPoint.
* Customer-centric approach with a focus on delivering high business value.
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