Job Description
Caseworker required to work between our Turas Nua Kilkenny and Carlow offices. Monday-Friday 09:00-05:00 (on-site). We are looking for candidates with strong customer service and administration experience.
About Turas Nua
Turas Nua is a leading Irish employability services provider, wholly owned by FRS Network, an Irish cooperative social enterprise. Since 1980, FRS Network has been delivering services to Irish communities. IPNES supports people who are over 12 months unemployed or employed part-time on low earnings, by providing intensive, targeted and personalised employment support services.
Purpose of Role
As a caseworker, you will work with clients referred by the Department of Social Protection to IPNES. You will manage a caseload of clients, coordinating internal support specialists and external organisations to provide a personalised, planned support service to each client, to help them gain sustainable employment.
Key Responsibilities:
* Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment.
* Use industry-leading assessment technology to identify client goals, ambitions, and barriers to employment.
* Provide coaching and mentoring to clients, including intensive job search support when the client is job ready.
* Maintain strong knowledge of the local labour market.
* Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients.
Person Profile
A dynamic and adaptable person who can work in a fast-paced, client-focused and results driven environment. You will possess strong case management capabilities, decision-making skills, relationship skills, problem-solving skills, and the ability to build rapport and trust with clients.
Essential Requirements
* Leaving Certificate or equivalent.
* Minimum of three years experience of working in a customer focused, target driven environment.
* Strong IT skills/experience in the use of Microsoft office and CRM systems.