My Client is looking for a Claims Handler to join their expanding team.
The role involves providing first class customer service to the customers, clients, and colleagues, ensuring that all claims are pro-actively managed; ensuring client specific service level criteria is met.
You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion.
Key Responsibilities: To demonstrate a high level of technical quality and service deliveryTo provide exceptional customer service at all timesTo participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestionsTo communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managedTo work closely with the other team members and Managers to ensure service is delivered to the highest possible standardTo provide day to day support for our property field adjusters, ensuring adherence to contractual/Client SLA's and KPI's.
To also assist in the progression of claims to a speedy conclusionTo be accountable for the satisfactory resolution of any issuesThe proper escalation of claims or issues either outside license or as required by company proceduresCandidate Requirements: Excellent degree of knowledge of property related claims and principlesExcellent communication skills, both oral and writtenStrong IT competency and literacyDemonstrate personal and professional integrity and lead by exampleAbility to work and contribute positively as part of a team and in isolationAbility to work accurately under pressure, adhering to deadlines and service standardsThe successful candidate will undergo a comprehensive training program to further develop their skills and expertise.
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