Job Description:
Road Freight Operator
This role will focus on ensuring the safe and efficient transport of cargo from origin to destination, while adhering to company quality procedures and statutory requirements.
* Maintain operational control to ensure that all Service Level Agreements (SLA) and Standard Operating Procedures (SOPs) are followed.
* Communicate proactively with customers and internal customer service teams.
* Liaise with DSV offices and agents in Ireland and overseas.
* Book and coordinate hauliers for international transport requirements.
* Negotiate transport rates when necessary.
* Book trailers and drivers with shipping lines via online platforms.
* Prepare and process documentation related to transport operations.
* Perform general administration duties, such as invoicing, filing, handling queries, claims, and conducting cost checks.
* Monitor and maintain visibility of all transports under your control.
Duties / Responsibilities:
* Oversee the full transport process from booking to final delivery, ensuring customer satisfaction.
* Engage with hauliers and shipping lines to secure transportation in line with customer requirements.
* Handle operational tasks, such as invoicing, preparing transport documentation, and resolving any issues related to cargo movement.
* Ensure all transport activities comply with company policies, procedures, and industry regulations.
* Coordinate with internal teams and external partners to ensure the smooth flow of goods.
Skills and Competencies:
* Ability to work well in a busy, fast paced environment.
* Excellent problem-solving skills with strong planning and organisational abilities.
* Strong communication and telephone skills.
* Proven customer service skills and ability to manage administrative tasks.
* Ability to work independently and handle pressure effectively.
* Proficiency in Microsoft Excel and Word.
What We Offer:
* Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company.
* Company pension scheme for all employees after 3 months service.
* Be part of a company that has strong ambitions and targets for sustainability initiatives.
* Access to a selection of employee benefits, such as enhanced annual leave entitlement, salary sacrifice cycle scheme, abate – employee assistance programme, life insurance, eyecare voucher scheme.