Operations Manager Role
The not-for-profit organisation is seeking an experienced Operations Manager to join their team.
Key Responsibilities:
* Operational Oversight: Manage the daily operations of the facility, including maintenance, housekeeping, and guest services.
* Regulatory Compliance: Ensure adherence to health and safety regulations, operational policies, and financial guidelines.
* Budget & Resource Management: Monitor and control budgets, expenses, and resources in alignment with the Financial Handbook.
* Volunteer Coordination: Work alongside volunteers by delegating tasks, providing training, and fostering a positive, collaborative environment.
* Facilities Maintenance: Oversee repairs, renovations, and infrastructure upgrades, coordinating with vendors and contractors.
* Quality & Safety Assurance: Conduct regular inspections to uphold high standards in facility safety, cleanliness, and operational efficiency.
* Customer Experience: Deliver exceptional hospitality by addressing customer inquiries, concerns, and feedback professionally.
* Community & Stakeholder Engagement: Build strong relationships with customers, community members, and stakeholders to strengthen the organisation's reputation and impact.
* Revenue & Business Growth: Identify opportunities to expand services, such as hosting events, workshops, and activities.
Requirements:
* Demonstrated expertise in facilities management, hospitality, and customer service, or in a similar environment.
* Strong communication, leadership, and interpersonal skills.
* Proficient in using software applications for operational management, financial analysis, and reporting.
* Good understanding of Health & Safety practices.
* Previous experience working with and/or managing volunteers.
* A full clean license and own transport - essential.