This range is provided by Noel Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The Noel Group is a leading recruiting agency operating nationwide in various markets. We are currently seeking an experienced and driven Accommodation Manager for a branded hotel in Galway.
As Accommodation Manager, you will manage the accommodation department effectively through efficient rostering, stock management and manpower management. You will ensure the agreed standards are maintained on a consistent basis with particular attention to bedrooms, public areas and linen. You will check guest bedrooms and liaise with other departments including maintenance to ensure that the product is maintained.
RESPONSIBLE TO: General Manager
LOCATION: Galway
Principal Accountabilities:
PERSONNEL MANAGEMENT
1. To work closely with the H.R. Manager to achieve Personnel Goals
2. To ensure that accommodation employees practice good social skills
3. To ensure staff levels are maintained in line with business demands
4. To be a caring employer and to make every effort proactively to retain good employees within the hotel or company
5. To ensure staff are trained and maintain the daily skills training plan
6. To operate and manage the performance management system in the hotel to company standards
7. To recruit friendly staff with an appropriate level of skill
OPERATIONS & STANDARDS
1. To be aware of the day's business both in room occupancy, special requirements and VIP needs
2. To continually look forward at upcoming business so as to be fully prepared.
3. To liaise with reception regarding arrivals, room moves and special requirements
4. To act on or delegate any requests made by management and ensure that they are followed through.
5. To issue work duties on a daily basis and delegate effectively in your absence
6. To actively train all staff in the standards laid down; to deliver daily 15-minute skills training and monitor their work performance.
7. To delegate and follow up on training in your absence
8. To ensure the property is well maintained
9. Ensure all company standards of performance are consistently adhered to
10. To operate to the standards as outlined in the SOP Manuals and work in conjunction with Management Team, Supervisors & Staff to ensure the smooth and efficient running of the Hotel
GUEST CARE
1. To Champion Service Excellence in the Hotel
2. To maintain and record all training records as required consistently and in a timely manner
3. To respond to staff suggestions appropriately
4. To ensure complaints are dealt with in a professional and timely manner and to monitor and track these complaints.
5. To ensure all adverse comments are investigated immediately and are responded to
CONTROL COSTS
1. To forecast accurately scheduling requirements; to monitor daily rosters to service the business levels to the hotel standard
2. To follow correct procedures for all expenditure requests
3. To liaise with accounts regarding accounting procedures
4. To operate effective control systems in the hotel
5. To minimise waste of materials and energy through careful monitoring of staff
SALES
1. To forward any sales leads you may be given in the course of duty to the sales team
2. To promote the hotel facilities internally to all guests
3. TO COMPLY WITH STATUTORY AND COMPANY STANDARDS
4. To ensure that all laws and company regulations are maintained without contravention; particularly those in respect of fire, health and safety, hygiene, fiscal, customer protection and employment.
5. To ensure all Fire Exits are kept clear at all times.
6. In the event of equipment defects, to report to maintenance in a timely fashion following the procedures in place.
OCCASIONAL DUTIES
1. To attend seminars/training courses as required
2. To carry out any other duties as necessary to assist the team and our guests
3. To attend hotel and departmental meetings
4. To check fax machine and emails regularly during your shift (usually on an hourly basis)
5. To handle guest queries in a helpful manner, and to refer any complaints to the Manager on Duty
6. During certain periods, you may be asked to carry out duties in other areas of the hotel, or any reasonable requests made by management.
Additional Requirements:
1. Must be living in Ireland and have the right to work in the Republic of Ireland.
2. Experience in a similar role is desired
3. Visa and relocation packages are not provided for this role.
Salary: €40,000 per annum
1. Opportunities for career progression.
2. Access to professional development and training programs.
3. A dynamic and supportive working environment.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Management and Other
Industries
Hospitality
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