AV Engineer Job Description
We are seeking an experienced AV Engineer to join our team in Dublin, Ireland.
Key Responsibilities:
* Lead AV system installations, including programming, configuration, and commissioning according to client specifications.
* Provide technical support, troubleshoot issues, and perform routine maintenance to ensure optimal system performance and reliability.
* Collaborate closely with teams and clients to manage projects, meet deadlines, and maintain quality standards.
* Conduct site visits and on-site support, addressing technical challenges and training end-users on system operations.
* Maintain detailed records of all technical activities and client interactions to streamline processes and improve support capabilities.
* Respond promptly to service requests, manage priorities, and coordinate with internal teams to address client feedback and recommend system upgrades where required.
* Uphold safety protocols during on-site engagements and communicate effectively with all stakeholders, ensuring a high level of professionalism and client satisfaction.
Core Competencies and Qualifications:
* Bachelor's degree in Electronics, Computer Science, Audio Engineering, or a related field.
* At least 3 years of experience in AV system support, with a strong preference for on-site technical roles.
* Expert knowledge in AV equipment, system troubleshooting, and adherence to AVIXA standards for AV rack building.
* Skilled in all AV industry cabling and connector terminations.
* Proficient in AV control systems like Crestron, Extron, Biamp, Q-SYS, and Cisco.
* Relevant AV certifications (e.g., CTS, CTS-D, CTS-I) preferred.
* Demonstrated ability to work independently, manage multiple priorities under tight deadlines, and meet SLAs.
* Excellent problem-solving, analytical, and interpersonal communication skills.
* Willingness to travel and a valid, clean driving license.
Perks and Benefits:
* Our unique Rewards Program, which provides financial rewards for specific tasks that may be set by the business.
* An Employee Assistance Programme (EAP) that provides employees with the means to address and resolve the various issues or problems (both personal and work-related).
* Social events throughout the calendar year.
* Working in a mature and rapidly growing company, that can provide a great succession and career path.
* Training and education fund to support your growth in the business.
* Up to 5 additional holidays per year based on length of service.
* Charity matching scheme to help you fund personal charitable goals you may have.