The Executive Education Programme Manager will be responsible for the programme management of multiple Executive Education programmes, ensuring high-quality customer experience, performance, financial and quality assurance goals are met.
Main Responsibilities
* Responsibility for programme management activities, liaising with internal and external stakeholders, and ensuring performance, financial and quality assurance goals are met.
* Research, solution-design and implement an effective, efficient and fit-for-purpose professional support service for executive education participants, corporate clients, faculty staff and external lecturers.
* Manage the administration of Executive Education programmes from registration through to completion (timetabling; processing of examination results; collating course materials; maintenance of module records; liaising with external lecturers and preparation of transcripts);
* Manage logistics involved in ensuring clients enjoy a positive educational experience.
* Generate operating budgets for each new Executive Education programme incorporating expected revenues and costs, and carry out post-programme reconciliation;
* Prepare and report on metrics and outcomes for Executive Education programmes.
* Manage the evaluation process for Executive Education programmes and events to ensure quality assurance and to support programme enhancement;
* Assist the Director and other members of the Executive Education Unit in client development activities.
* Contribute to the implementation of the lead generation strategy and roadmap to support recruitment.
* Assist the Operations Manager in projects aimed at the continuous improvement of operational systems and processes in the unit.
* Contribute to the accreditation and quality assurance process by gathering, reviewing and maintaining accreditation data and producing related statistics for inclusion in accreditation submissions;
* Act as Committee Secretary for Executive Education Committees as required and implement actions arising from the decisions of the Committees;
* Perform other duties that will arise from time to time and as directed by the Dean of the School and Head of Business Development & Operations.
Person Requirements
* The role-holder will require the following knowledge, skills and attributes for successful performance in the role.
* Qualifications: Hold a third level qualification at degree level (essential), Project management certification and/or experience (essential).
* Knowledge: Knowledge of the business education sector (essential), Awareness of international best practice with respect to Executive Education programmes (essential), A thorough knowledge of College regulations, in particular, academic programmes and student-related regulations (desirable).
* Experience: At least five years professional administrative experience (essential) preferably in an international Business School environment (desirable), Experience in driving operations and finances toward set revenue objectives (essential), Project management experience and/or certification (essential), Experience with online education delivery (desirable), Demonstrated experience in process development and improvement (essential), Experience in the provision of high caliber customer support (essential), Excellent IT skills (essential) including experience using CMIS and SITS (desirable), Experience fostering collaborative working relationships across a diverse range of stakeholders (essential), Ability to think creatively to develop initiatives that will enhance the client experience (essential), Experience of working to tight deadlines, multi-tasking and managing different and conflicting demands (essential).
* Skill & Competencies: Excellent organisational skills, Excellent interpersonal skills and service-mindedness with the ability to interface collegially and effectively with others and foster good working relationships (essential), Proficient computer skills with a high-level of competency in MS Office packages (Word, Power Point, Excel) (essential) as well as experience using CMIS and SITS (desirable), Ability to operate flexibly within a busy work environment and be able to shift focus when required (essential), Ability to transform data into actionable, strategic decisions Has a can-do attitude and is committed to the aspirations of TBS (essential).