Posted: 21 February
Offer description
About CFM
CFM is a leading Northern Ireland Facilities management company delivering comprehensive integrated building service solutions across the public and private sectors.
The business has experienced rapid growth over the last five years, boasting a workforce of 350 skilled professionals from all trades.
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Your New Opportunity
This role operates in a fast-paced environment, responsible for planning and scheduling job orders to ensure efficiency and cost-effectiveness while providing exceptional customer service.
You will work collaboratively with stakeholders, managing targets and workflows effectively to drive business success.
* Be the primary point of contact for tenants regarding urgent, routine, and adaptation works.
* Schedule customer appointments and create events.
* Assign jobs to relevant trade departments via computer communication, considering cost, customer service, and resource availability.
* Raise survey events for new COTs, adaptations, and response jobs.
* Monitor job progress to ensure scheduled works are completed and PDAs are accurately recorded.
* Liaise with the administration team, supervisor, and management to address queries and review works in progress.
Daily Tasks:
* Collaborate with client district maintenance officers/administrators.
* Monitor required completion dates, ensuring timely delivery or requesting extensions when necessary.
* Address customer queries and resolve complaints promptly.
* Maintain standards and processes to achieve KPI targets.
Additional Responsibilities:
* Support other planning areas within a cross-functional team environment.
* Review KPIs prior to monthly meetings and prepare documentation for potential challenges.
* Prioritize customer orders by due date to support the company in meeting target deadlines.
* Escalate issues promptly to management and assist in resolving problems efficiently.
Our Requirements:
* Essential: IT literacy, proficiency in Microsoft Office, and previous experience in scheduling/logistics.
* Desirable: Experience operating within a fast-paced construction industry with a focus on housing maintenance, a degree/HND in a related discipline, and excellent communication skills.
Competencies:
* Excellent communication skills to manage client relationships.
* Strong planning and organization skills.
* Ability to work independently and as part of a cross-functional team.
* Capacity to work accurately under pressure and meet deadlines and targets.
* Good understanding of operating costs and productivity levels.
* Knowledge of construction and the skills of team members.
* Excellent customer service/customer care skills.
* Ability to deal with unexpected situations and possess good problem-solving skills.
