Are you looking for a Data Center Technician position to join Oracle in Dublin during one of the most exciting times in the market? Are you interested in new challenges and being part of a team delivering hardware support and installations on critical projects?
Then we’d like to talk to you!
An Oracle Data Center Technician will be responsible for providing the first line of on-site field system support, which includes mainly hardware and networking to customers and field personnel on-site at customers and remotely. This position involves taking over on-call duties on a 24/7 basis.
Responsibilities:
1. Provide the first line of on-site field system support including hardware, software, software applications, and networking to customers and field personnel on-site or remotely.
2. Deliver a high level of customer satisfaction through effective technical support and service programs.
3. Customer support specifications may include product performance/maintenance, product installation, project management, site planning, and professional services.
4. Proactively coordinate resources, problem resolution, problem escalation, and the use of system-level diagnostics.
5. Understand service processes and options that are linked with the customer's specifications.
6. Identify and solve a wide range of problems.
7. Commit to a 24-hour support for customer specifications, which may also be fulfilled by participation in the regional standby rotation.
8. Work primarily at customer sites.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years relevant experience and BA/BS degree preferred.
Requirements:
1. Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
2. Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job.
3. Experience in IT Infrastructure support: Hardware repair, diagnosis & break/fix.
4. Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems.
5. Possess a driving license and be able to reach out to the Data Center site for on-call duties.
6. Ability to speak confidently and communicate clearly in a virtual environment.
7. Strong adherence to processes and being a Process Champion.
8. Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff in English.
9. Experience providing client-facing, direct customer support and service.
10. Ability to work productively in remote cross-functional teams or independently.
11. Highly service-oriented, reliable, responsible, and self-motivated.
At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
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