Job Title: Service Planning & Delivery Manager
About the Role:
The Service Planning & Delivery Manager will oversee the planning, management, and execution of service operations within the Cardiac Services division of Uniphar Medtech. This includes leading a team of clinical application specialists, overseeing installation projects, and acting as the primary service lead for digital health projects.
Key Responsibilities:
* Manage and lead the clinical applications team, providing direction, support, and mentorship to foster a culture of excellence and continuous improvement.
* Act as the service delivery lead for installation projects, ensuring the timely and high-quality deployment of Medtech solutions.
* Develop and implement strategies for efficient and scalable service delivery, focusing on quality, regulatory compliance, and customer satisfaction.
* Serve as the primary service lead for installations and implementations, ensuring excellent communication and coordination with customers, suppliers & colleagues.
* Manage budgets and financial targets related to service operations, ensuring cost efficiency while maintaining high service standards.
Requirements:
* Degree in Healthcare, Business, Engineering, or a related field.
* A minimum of 5 years of experience in a related field/discipline, with a strong preference for experience within the Medtech or healthcare sectors.
* Proven experience in managing teams, ideally including clinical application specialists or technical service staff.
Core Values:
* We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
* We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
* We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.