The Merrion, one of Dublin's finest luxury hotels, is recruiting for an experienced Head Concierge.
Reporting to the Director of Guest Relations, this is a full-time permanent role based onsite, 39 hours per week. This role is responsible for assisting the Director of Guest Relations in planning, coordinating, and directing the operations of the Concierge department, ensuring that all our guests receive the highest level of service before, during, and after their stay.
The successful candidate will oversee and manage a team comprising Supervisors, Doormen, and Car Valet Parkers. They will have a proven track record in a Concierge role in a 5* hotel, a solid working knowledge of the Opera Property Management System, and hands-on experience in managing teams. They will also have a strong working knowledge of the English language, both spoken and written.
Maintaining an up-to-date knowledge of local attractions, events, dining options, and other amenities, the Head Concierge will actively network and build key contacts within Dublin's hospitality, culture, and events sectors.
Shift work & flexibility are required in this position.
Please note the successful candidate must be available to interview in person.
Our belief is that the success of The Merrion Hotel depends on the commitment of each and every member of our Team. The hospitality & service we provide to our guests must be the very best at all times, and in recognition of this, you will enjoy our excellent benefits which include:
* Competitive pay rates
* Free meals on duty
* Free cleaning of company provided uniforms
* €300 bonus for recommending a friend to work at The Merrion
* Travel and Bike to Work - Tax saving Schemes, discounted parking in the city
* Health and Dental Insurance payments
* Contributory Pension Plan from the day you start work
* Increased holiday entitlement with length of service
* Recommend a Friend scheme: bonus paid to you for recruiting a friend or colleague to join The Merrion team
* Employee Discounts for room nights, our Garden Room Restaurant, and Cellar Bar for you and your family/friends
* Free Employee Assistance Programme - free professional counselling and support on everything from anxiety to parenting to exam stress - for you and all your family members
If you feel this is the role and Company for you, please apply online with your CV & cover letter detailing what you can bring to us at The Merrion.
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