Minimum Qualifications:
* Fluency in Mandarin
* Knowledge/experience in one or more modern programming languages such as Java, C++, Python, Javascript, .NET, PHP or Ruby
* Knowledge of data structures, algorithms, operating systems, and/or distributed systems.
* Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
* Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
About us:
Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will assist a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Key job responsibilities:
* Apply advanced troubleshooting techniques to deliver unique, tailored solutions that address each customer's individual needs.
* Collaborate closely with leading engineers around the world to resolve complex customer issues.
* Partner with Amazon Web Services teams to reproduce and remediate customer problems, providing valuable feedback to improve our services.
* Leverage your extensive customer support expertise to enhance support-related processes and elevate the overall technical support experience for our customers.
* Drive clear, proactive communication with customers during critical events.
* Lead projects aimed at optimizing support workflows and procedures.
* Create compelling tutorials, how-to videos, and other technical content to support and empower the developer community.
* Tackle the most critical, highly complex customer problems that may span multiple AWS services.
Why AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance:
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
Inclusive Team Culture:
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship and Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon is an equal opportunities employer.
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