Job Title: Principal Systems Engineer
We are an agile scrum team responsible for the Contact Centre platform and engineering, providing voice, email, and web chat communication channels. Continual improvement is essential in our space, requiring us to seek out associates who are curious, innovative, and driven to deliver complete obsession with customer and associate experiences.
The Expertise You Have:
* Minimum 10 years' experience preference in the voice/telephony area
* Strong leadership and organizational skills
* Excellent communication and presentation skills with strong problem-solving and analytical skills
* Expertise with Agile (Scrum, Kanban) delivery and software design, development, test, and operational automation
* Proven ability to work independently and professionally in high-pressure/visibility situations within tight timeframes
The Skills that are Key to this role:
* You own the outcome by taking personal accountability for delivering strong results
* You can collaborate with others in a team-oriented, fast-paced environment
* You create clean and testable code that can be used as an example to less experienced engineers
* You question the way things are done, always seeking to improve the productivity of the team
The Value You Deliver:
* Guiding/developing, communicating, and overseeing implementation of high-level and low-level design in compliance to roadmap, architecture, and design standards defined by Business Unit
* Working closely with business and technology teams to help increase speed of delivery, improve quality of code, improve production stability and availability
* Collaborating in an autonomous team, owning all aspects of delivery (Coding, Quality, DevSecOps) as well as helping to transform the devops, provisioning, testing, and operational capabilities of the platform