Business Relationship Manager and Strategy Lead
As a Business Relationship Manager and Strategy Lead, you will play a crucial role in ensuring the good health and management of our systems. Your primary objective will be to monitor system and support metrics, provide training, and lead continuous improvement initiatives for system or process optimization.
This position will focus on driving positive user experience, usability, process performance, and operational support of our applications. You will also identify central initiatives that align with our company's goals.
Key Responsibilities:
* Participate in multi-functional site IOPS teams to identify departmental goals, objectives, and metrics aligned with our IT strategy.
* Provide technical mentorship to our IOPS IT organization.
* Evaluate all activities for compliance with regulatory guidelines and company procedures and policies.
* Develop monitoring metrics for the business, oversee improvement schedules, and collaborate with IT teams to implement process improvements.
* Oversee all aspects of application configuration, development, and upgrades.
* Follow established methodologies and standards for IT project documentation and implementation.
* Collaborate with vendors to develop a strategic roadmap for the application.
* Partner with business partners to develop and deploy system functionality to user communities.
* Manage a team of specialists on department projects and initiatives.
* Negotiate training vendor contracts and ensure effective relationships.
* Lead the continuous improvement of GMP training programs.
This role may be suitable for you if you have:
* Knowledge and experience using Oracle.
* Strong problem-solving skills.
* Excellent analytical, written, and oral communication skills.
* Proven project management skills and experience working in a GMP/GXP environment.
To be considered for this position, you must have a Bachelor's degree in Information Technology or a related field, along with at least 8 years of relevant experience or an equivalent combination of education and experience.