Are you passionate about helping others and going the extra mile? If so, come join our Customer Service Team here at HomeSecure. We have an exciting opportunity for a Customer Service Agent.
Full training will be provided on our suite of products to assist customers with their Alarms, along with extensive training on our billing processes. After successfully completing this training, you will progress to Senior Customer Service Agent after 12 months.
HomeSecure.ie is Ireland's Fastest Growing Home Alarm and Monitoring Company with over 26,000 happy customers throughout Ireland. As a result of continued growth and success, we are seeking to recruit experienced Customer Service Agents to join our team.
Basic Salary: €27,500 Bonus structure and commission can be earned on top of this basic.
This vacancy is an onsite position in HomeSecure HQ in Sandyford.
Working in our Customer Service team, you will:
* Troubleshoot and resolve customer issues, keeping them informed as you progress and scheduling engineer resources as required.
* Notify management if there are gaps in our service that need action.
* Work with our partners to ensure our customers are always taken care of.
* Work as part of a busy team while also using your initiative to seek solutions and efficient ways to support our customers.
* Actively listen to our customers and anticipate their needs with empathy.
* Accurately use our systems to support the administration of customer accounts, including taking payments.
* Be focused on achieving your KPIs and challenge your own performance every day.
As a Customer Service Agent, you will be:
* Fluent in English, both spoken and written.
* Experienced with a variety of CRM and other systems.
* Have at least 2 years of experience in dealing with customers on both phone and digital platforms.
* Able to work in a customer contact, target-driven environment – you love to hit your metrics and overachieve on your goals.
Benefits:
* Fast-growing company with strong market growth.
* Located just off the M50 with ample free car-parking.
* Great staff social events.
* An energetic and friendly team environment.
* Recently renovated offices.
This is an excellent opportunity to join a growing, customer-focused organization. Apply today and take the next step towards an exciting career at HomeSecure!
Ref: INDCS
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