IT Support Specialist Job Type: Full-time
About the Role
We are seeking an IT Support Specialist to join our team due to continued growth.
This role is crucial for troubleshooting hardware and software issues, resolving technical problems, and ensuring high customer satisfaction.
Key Responsibilities
* Provide first-line support to end-users, addressing hardware, software, and network issues.
* Respond to support requests via phone or in-person.
* Diagnose and resolve technical problems, including operating system, application, and connectivity issues.
* Escalate complex issues to higher-level support when necessary.
* Install, configure, and maintain computer systems, software, and peripherals.
* Ensure all equipment is set up and functioning correctly.
* Assist users with IT-related queries and provide training on new systems and software.
* Create and maintain user guides and documentation.
* Perform routine maintenance tasks, such as software updates, backups, and system monitoring.
* Ensure systems are secure and up-to-date.
* Track and manage IT assets, including hardware and software inventory.
* Ensure proper documentation and record-keeping.
Requirements
* A minimum of 2-3 years of experience in an IT support role.
* Strong technical troubleshooting and problem-solving skills.
* Proficiency with Windows Operating Systems and Microsoft Active Directory / Entra ID.
* Knowledge of networking principles and protocols.
* Experience with IT service management (ITSM) tools.
Desirable Criteria
* Experience with remote support tools and techniques.
* Familiarity with various software applications and enterprise systems.
* Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
* Certifications such as Comp TIA A+, Network+, or Microsoft Certified Professional (MCP).