About the Job
The Customer Services Administrator will serve as the primary point of contact for clients, providing high-quality support and ensuring smooth administrative processes.
Key Responsibilities:
* Manage client enquiries via phone, email, and correspondence, directing them to appropriate departments.
* Maintain accurate client records and databases, ensuring data integrity and confidentiality.
* Support client onboarding processes, including documentation and compliance checks.
* Coordinate meetings, appointments, and schedules for the client services team.
* Assist in managing client feedback and resolving issues to ensure client satisfaction.
Requirements:
* Prior experience in a customer service or administrative role, ideally within the professional services sector.
* Excellent communication and interpersonal skills.
* Strong organisational skills with the ability to prioritise tasks effectively.
* High level of attention to detail and accuracy.
* Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
* Ability to work independently and as part of a team.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for career development and progression.
* A supportive and inclusive work environment.
* Comprehensive training programs.
This is an excellent opportunity to join a reputable business in the professional services sector, dedicated to excellence, integrity, and innovation.