Job Title: Assistant Accommodation Manager
The successful candidate will be responsible for maintaining the cleanliness of the entire resort, including bedrooms, corridors, and public areas. This involves ensuring that housekeeping staff are fully trained and supervised at all times while supporting the Accommodation Manager as needed.
Key Responsibilities:
* Manage the daily activities of the housekeeping department to include appropriate cleaning of all rooms and public areas.
* Conduct daily walk arounds to check all public areas and bedrooms to ensure adherence to the expected level of cleanliness.
* Perform spot checks done by supervisors and report all maintenance issues to the maintenance department.
* Train new housekeeping staff members to the required standard outlined in the departmental SOPs.
* Manage and coach employees to ensure they meet required standards.
* Ensure sufficient staffing is present to meet daily business demands.
* Liaise regularly with duty managers regarding requests or issues that may arise throughout the day.
* Document all necessary information in the handover daily and prepare and distribute assignment sheets to assigned staff.
Requirements:
* Previous experience in a similar role in a 3 or 4 star hotel preferred.
* Working knowledge of Hot Soft or similar hotel software an advantage.
* Valid work permit for a minimum of 12 months required.
* Ability to maintain confidentiality, prioritize work assignments, delegate, and check work.
* Good communication, leadership, and interpersonal skills.
* Passion for customer service and ability to ascertain departmental training needs.
* Flexibility to work a variety of shifts, including late nights, early mornings, and weekends.