Job Title
Enterprise Support Manager
We are seeking a high-powered technical leader to help our largest and most strategically important customers navigate the operational challenges of cloud computing.
Key Responsibilities
* Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
* Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
* Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
* Help Enterprise customers define IT and business processes that work well with cloud deployments
* Engage with Director and C-Level executives to translate business needs into technical and operational plans
* Work with AWS executive leadership to influence the product roadmap
* Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning Analyze and present operational reviews to customer leadership
Requirements
* 4+ years managing technical teams
* 5+ years of direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
* Must have a track record of effectively managing technical teams
* Estimated 25% travel requirement
* Experience scaling an organization through rapid growth or expansion
* Previous experience in technical account management, business relationship management or consulting
* Experience in Financial Services Industry is a plus
* Previous experience managing a budget or P&L
* An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
* Proficient in communicating complex ideas, either with the written word or in presentations
* Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
* A degree in an STEM field is a plus; an MBA is a big plus
* Experience with AWS service offerings
* Meets/exceeds Amazon's leadership principles requirements for this role
* Meets/exceeds Amazon's functional/technical depth and complexity for this role
About Us
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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