Overview
Due to continued expansion of eir evo we are now seeking to recruit an experienced Field Service Engineer that will work closely with our Managed Services Team, working on a dedicated team, supporting an evolving and exciting multi-technology IT environment.
The successful candidate will work on and receive exposure to different technologies, Microsoft Servers, Microsoft Exchange, Active Directory, as well as the latest Microsoft applications & solutions.
The Role would involve:
1. On site resourcing cover – operating within a customer’s environment and under their governance.
2. Provision accounts and equipment
3. Supporting Windows Desktops, Outlook, Networks, Ms. Office, O
4. Maintain and build the current documentation in place.
5. Interacting with and managing 3rd parties
6. Application troubleshooting and support.
7. Imaging and Deployment
8. Manage File Permissions and Access Rights
9. Configuration and Support of Mobile Devices
10. Hardware Fault Investigation and Diagnosis
11. Resolution and Recovery, Reducing impact where possible.
12. Work with other ICT teams or 3rd parties where required.
13. Create and maintain Documentation of Customer’s Environment
14. Assist in the transition of new customers.
Required Skills
15. 3-5 Years working in an IT Support Environment
16. Extensive Windows Desktop skills and Strong knowledge of Active Directory
17. Excellent Interpersonal and Communication skills
18. Industry Accreditation
19. Networking technologies, Firewall and Switching principles.
20. Microsoft Exchange Administration and Support