**Job Description:**
We are seeking a seasoned IT professional to join our team as an IT Help Desk Manager.
The successful candidate will lead and manage IT Helpdesk teams, ensuring seamless daily operations and efficient resolutions. They will also be responsible for building and maintaining strong relationships with outsourced IT service providers.
The IT Help Desk Manager will drive innovation in our IT landscape by streamlining processes, enhancing support infrastructure, and leveraging technology to improve overall efficiency.
This role requires:
* Technical expertise in hardware, networks, infrastructure, and applications
* Experience with Windows Server, Cloud-based Administration, and Remote Support & Monitoring
* Proven leadership experience in leading IT teams
* Excellent communication and process-driven skills
* Skillset: Support Infrastructure Troubleshooting
In this dynamic role, you will have the opportunity to work with a talented team, driving forward-thinking solutions that make a real impact on our business.