Customer Success Advocate
Join our team at Optum, a global organization that delivers care, aided by technology to help millions of people live healthier lives.
The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.
About the Role:
We are one of the world's leading healthcare companies, with no limits on the resources you'll have or the challenges you'll encounter.
With a continued record of growth and stability, we're on the constant lookout for fresh talent to join our expanding teams.
Key Responsibilities:
* Communication and Engagement: Leverage exceptional communication skills to engage stakeholders effectively via virtual video calls and in-person meetings.
* Customer Engagement and Advocacy: Develop a deep understanding of our analytics platform, its features, and capabilities.
* Documentation and Knowledge Development: Create and maintain user documentation, including step-by-step guides, overviews, and FAQs.
* Cross-Team Collaboration: Serve as the voice of the customer within internal teams, ensuring that customer success is at the forefront of development efforts.
* Platform Enablement and Adoption: Monitor usage and outcomes to ensure successful platform adoption and ROI for customers.
Required Qualifications:
* Bachelor's degree in a relevant field (e.g., Business, Computer Science, Data Analytics, or similar) or equivalent experience.
* Proven experience in customer success, business analysis, product enablement, technical consulting, or a similar role.
* Outstanding communication skills, both verbal and written, with the ability to connect effectively through virtual platforms (e.g., video conferencing) and occasional in-person meetings.
* Proven ability to build trust and establish strong, collaborative relationships with diverse internal stakeholders.
* Strong ability to learn and explain complex software platforms to both technical and non-technical audiences.
Preferred Qualifications:
* Experience working in large enterprises or within complex organizational structures.
* Background in business intelligence, analytics, or data platforms.
* Experience collaborating with software engineering or product development teams.
* Familiarity with large language models (LLMs), AI support tools, or knowledge base development.
* Demonstrated experience in driving platform adoption and customer satisfaction through tailored value propositions.