Technical IT Manager – Infrastructure Solutions
Salary Level = €85-90K – No other benefits, apart from paid holidays & contributory pension.
International Outsourcing Services Multinational is seeking a specialist within its Technology Solutions / IT Operations Services Division, to be based primarily on-site in a demanding public-sector client site in Dublin, with some remote-working flexibility (min 3 days per week on-site required).
We are seeking a Technically strong Infrastructure Ops Manager / Architect – the role is challenging purely because you will be managing client expectations while utilising the technical services of a 3rd party IT Managed services provider to deliver the technical expertise to implement & support the technical deliverables.
In addition to client interfacing & strong stakeholder management skills, we are looking for a Technology Professional ideally with Level 3 knowledge of Wintel, VMware virtualised & hosted environments.
The key here is that we are seeking both sets of skills – a Technically in-depth knowledge & experience of Infrastructure coupled with strong stakeholder management & services management expertise.
Responsibilities:
* Technical management of the 3rd party technical infrastructure engineers & IT support specialists
* Ensuring incidents & requests assigned to Level 2 & Level 3 teams are resolved according to agreed client SLA’s
* Co-ordinate activities between Technical Teams & third-party vendors to resolve all incidents efficiently & speedily
* Manage the implementation of approved changes
* Responsible for maintaining the health of the managed service infrastructure
* Build collaborative relationships with technical delivery teams, external suppliers and your internal key client stakeholders
* Ownership of call response and resolution
* Work closely with IT Service Management & Lifecycle teams to provide support for all customer issues, major incidents, escalations and service improvement activities
Expertise / Experience that we are looking for:
* Proven experience in leading technical teams with current, hands-on expert knowledge of infrastructure technologies (Windows, VMware, virtualisation / Hosting, UNIX & on-prem cloud), ideally within a managed service provider organisation (or IT Department)
* Experienced in fostering excellent working relationships with Senior Execs / Directors/ Senior Management, as well as key Technology Specialists in Infrastructure & IT Technical Support.
* Proven track record of managing an infrastructure related ICT service
* Expertise in supporting/managing technologies such as: Windows Server, infrastructure (SAN, Virtualization – Vmware), MS Exchange and content filtering technologies, enterprise level backup solutions (such as Commvault), monitoring (SolarWinds) and Citrix application delivery
* Experience of managing call response and resolution
* Technical team management, ITIL standards and procedures
* Change, release, problem, incident and capacity management experience
* Ability to persuade, influence, problem-solve & communicate across all levels of an organisation
Location: Dublin based site, office – so you must be able to attend in-office (3 days min/wk)
NO SPONSORSHIP provided, so You MUST hold EU/EEA or UK citizenship or hold existing full rights to work in Ireland.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management, Information Technology, and Consulting
Industries
Technology, Information and Media, Public Policy Offices, and IT Services and IT Consulting
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