ABM is currently recruiting for a Part Time Permanent Assistant Site Manager for an immediate start working in a retail setting located in North City, Dublin 01.
Purpose:
To ensure the smooth running of the contract on a day to day basis by supporting the Site Manager to oversee customer needs, and the management & development of the team. Being the main point of contact for operational matters. To be innovative and drive forward quality in standards, maintaining excellence and compliance to policy & regulatory requirements at all times.
Responsibilities/Duties:
Service Provision
* Deputise in the absence of the Site Manager.
* Ensure the delivery of services to meet the needs and exceed the expectations of the customer, within the scope of the contract.
* Ensure that the company consistently meets or exceeds its contractual obligations.
* Build a strong relationship with the customer and ensure that the rest of the team follow suit, in accordance with their role.
* React in a timely manner to any issues that arise, support their resolution within the scope of the contract.
* Continually assess the need for and monitor the availability and serviceability of all uniforms, site-specific clothing, PPE, equipment and materials.
* Achieve and improve all site operational key performance indicators (KPI).
People Supervision and Development:
* Assist with the recruitment, training, development and performance management of the entire team.
* Create a harmonious working environment and proactively manage conflict at source, escalating as appropriate.
* Maintain a fair and inclusive working environment, free from discrimination or prejudice.
* Ensure you are visible and contactable whilst on duty.
* Take immediate action as necessary during audits. Follow up on corrective actions and hold a weekly meeting with all supervisors to close out / escalate all issues.
Business Administration:
* Ensure the team are paid correctly by inputting payroll on time and with minimal errors.
* Ensure that all records relating to employment, including relevant qualifications and vetting, are maintained and updated as necessary.
* Manage the holiday schedule for supervisors and staff whilst maintaining required levels of service provision.
* Manage the delivery of the contract to budget.
* Validate proof of delivery on orders received, escalate any discrepancies and support resolution.
Quality Management and Health and Safety:
* Ensure and promote a safe working environment.
* Identify risks and implement measures to reduce risks.
* Conduct training on site, including tool box training.
* Ensure that all company policies and procedures are followed at all times.
* Report all incidents, accidents and near-misses in line with company and site policy.
* Complete relevant audits and questionnaires, and take remedial actions where improvement is required.
* Maintain an up-to-date site manual.
Other:
* Support the growth of the business, where possible, by up-selling and cross-selling to the customer and by passing on potential sales leads.
* Support any customer initiatives which could lead to longer term benefits to both the customer and ABM.
* Any other ad-hoc duties as reasonably requested by a member of the ABM Management team.
Skills and Experience
Desired Qualifications:
* School leaving standard qualifications in Maths and English; or an appropriate standard to meet the needs of the role.
Desired Experience:
* Experience within the relevant industry, or a similar environment.
* Up to date understanding of legislation relevant to the role.
* A minimum of two years’ experience of supervising/leading a team.
* Experience working within a results-oriented environment.
* Experience of project management, including: planning, implementation and follow-up skills.
* Time spent in a customer service environment.
Desired Skills:
* IT literate including knowledge of Word, Excel and Outlook.
* Proven motivational skills; well-developed influencing skills.
* Good communicator, able to convey information in a clear, simple and warm manner.
* Excellent supervisory skills – able to motivate teams and actively support team members through change management.
* Able to diffuse and handle difficult situations/people.
* Excellent customer care skills.
Attitude / Motivation:
* Confident.
* Flexible, reliable, responsible, calm under pressure.
* Positive and supporting of organisational change.
* Positive attitude to private outsourcing.
* Motivated by a desire to provide a professional service and to build a successful, efficient and committed team using effective systems.
* Willing to continue professional development and to develop the role.
* Willing to undergo, and provide, training/coaching in line with organisational philosophy.
Benefits:
* PPE provided on-sites
* On-going training with certification
* Career Progression
* Refer a Friend Scheme
* Employee Assistance Program
Job Types: Part-time, Permanent
Pay: €18.20 per hour
Expected hours: No more than 20 per week
Schedule:
* Monday to Friday
* Weekend availability
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person
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