(DSC) - Delivery Service Centre Operator - Dublin
Summary:
We are currently looking to expand our dynamic Operations Planning Team by setting up the Delivery Service Centre (DSC). This role will deliver on our commitment to excellence through our cross-functional teams and company values.
What is the Delivery Service Centre?
The Delivery Service Centre leverages current technology and systems to drive improved results with focused resources utilizing real-time analytics and KPI measurements to improve delivery service to customers. The DSC improves communication and provides standardized processes leading to results-oriented accountability. The successful candidate will assist in the development, management, and optimization of real-time vehicle tracking systems.
Key Accountabilities:
1. Supervising the daily work and safety of delivery associates, including adherence to standard operating procedures and planned routes.
2. Analysing live and historical data to ensure accuracy for maintaining optimal delivery plans and on-time customer service.
3. Reviewing and reporting delivery productivity to relevant departments.
4. Supervising labour hours and direct labour activities to improve and maintain the most efficient delivery plans.
5. Recommending work schedules including stop changes and delivery window expectations.
6. Providing advice on the accurate selection and utilization of company assets to support the transport department.
7. Suggesting efficiency ideas, cost reduction measures, and assisting with implementation of delivery changes.
8. Conducting associate observations, updating preferred delivery methods, and timely accident investigations.
9. Creating specific ad hoc reports to identify areas for improvements.
Requirements:
1. Proficiency in Microsoft Office Suite including Excel, Word, PowerPoint.
2. Flexibility regarding working hours, start and finish times which will depend on the business.
3. Be adaptable to change with the ability to work independently.
4. Excellent timekeeping and attendance.
5. Excellent people skills, strong communication, motivation & interpersonal skills.
6. Fluent English written and spoken.
Core Competencies:
1. Understanding your customers - acts as a role model in personal approach to internal and external customer goals.
2. Flexibility & adaptability - demonstrates understanding of how change impacts people.
3. Building effective relationships - candidate is a role model for maintaining constructive relationships across departments.
4. Communication & listening - exceptional communication skills - writes and speaks clearly in a variety of settings.
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