Job Summary
Under the general direction of the Division Team Lead, the Umbrella Payment Services Specialist will perform a variety of activities related to payroll including invoice processing, assessment of expenses and advising clients on tax rules relating to their payslips.
Key Responsibilities
* Delivery of Fenero's payroll solutions service including technical support, quality assurance and client relationship management;
* Liaising with contractors and agencies regarding payroll queries;
* Processing expenses claims through the payroll;
* Giving consistently clear, simple and comprehensive expense advice.
The role requires the ability to demonstrate a strong knowledge of and interest in payroll, finance and customer service. The successful candidate must enjoy dealing with people and display natural customer service skills and excellent communication abilities.
Day-to-Day Activities
* Answering client payroll and tax queries by telephone and email;
* Pension payroll administration;
* Issuing sales invoices on behalf of our Umbrella Company contractors;
* Liaising with contractors and agencies regarding queries over sales invoices;
* Resolving issues and queries relating to sales invoices in a fast, friendly and effective manner;
* Identifying contractor payments from agencies, and resolving issues or queries in relation to payments with agencies;
* Assisting with bank payment authorisations;
* Support the team in identifying process improvements.
Work with the Umbrella team to assist in assessing and testing systems and process improvements. Maintain up to date knowledge of payroll legislation and regulation as related to your role. Deliver an excellent customer service experience which is friendly, fast and responsive, and which meets our customer money-back service level guarantees at all times.
Requirements
* Pass qualified with 3+ years experience in payroll processing;
* Excellent verbal and written communication skills;
* Comfortable making decisions independently within your area of responsibility.
A highly organised individual with ability to prioritise and work calmly in a demanding deadline driven environment. Great interpersonal skills with outgoing, friendly personality. Detail oriented and solutions focused. Collaborate effectively across teams and within your own team to achieve shared goals.
Personal Development
* Be curious to learn;
* Take responsibility for own continuing professional development or continuing development;
* Attend team meetings, training and business update meetings as required;
* Discuss your own performance with your Manager and set, agree and evaluate objectives and key results.
Benefits: Work From Home; Pension Fund; EAP; Paid Holidays; Group Life Assurance