You will need to login before you can apply for a job.SummaryDesignate Store ManagerAll the detailsPurposeDelivery of the retail plan across all areas of the store including commercial, operations, people, visual and customerDrive improved KPI performance and deliver operational efficiencySetting the strategic direction for the store aligned to the retail prioritiesEnsuring the teams within the store are clear on their part to play and holding all line managers to accountTake full accountability for all line management and associated people activity of managers within the storeSupport the store to trade safely and legally, protecting customers, colleagues and the M&S brandAccountable for the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more oftenKey AccountabilitiesDrive profitability and sales through the delivery of the Store P&L and Retail Plan across the storeDeliver and embed the business transformation plan and change initiatives through the store teamCreate the right culture, role modelling new digital ways of working and leadership behavioursDeliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they playEnsuring the leadership within the store are building the digital capability of their teams to sell through all channelsBuilding a diverse and talented team which supports the growth of the wider Region and businessRepresents the store voice and takes ownership for action to deliver improvement across the storeUses data and insight to enhance the customer experience, to improve the operation, and drive resultsSupport the delivery of Plan ARegularly reviews individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where requiredEnsuring all line management and people activities are delivered in accordance with company process and policyEnsure an active working partnership with Store and Regional BIG, provide feedback and support the development of the store BIG teamDeliver operational excellence to maximise product availability, minimise stock and cash loss across the total storeMaintain a safe and legal store environmentAccountable leader for all elements of VM delivery across all launches, events and campaignsKey Leadership CapabilitiesSuccessfully embeds change for lasting commercial impact and resultsAddresses beliefs and mindsets around resistance to change and supports colleagues in adaptingHolds themselves and their teams accountable for delivering objectives and business targetsProactively seeks input from customers and colleagues to uncover new business opportunitiesEnsures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changesShows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work areUses customer feedback and market trends to guide teams workHelps teams understand information and business messages by actively seeking out opinions and asking questionsUses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleaguesSeeks the best solution for M&S by proactively collaborating with colleagues from across the businessTechnical Skills/ ExperienceProven ability to lead a high performing management team to deliver excellent customer service and KPI's across the storeHas a substantial understanding and up to date knowledge of commercial, visual, operational and people processes and systemsUses all available data and MI (internal and external) to identify commercial, visual, cost savings & customer opportunities to increase profitCurrent working knowledge of all VM principlesGood level of digital capability and a comprehensive understanding of systems and ability to exploit themStrong knowledge of the legal requirements and accountabilities across the storeKnowledge of our people policies and of driving and managing performance within a teamThe ability to have difficult conversations with effective resolutions with both colleagues and line managersGreat communicator and active listener who will inspire, share their knowledge and best practices with othersProven ability to plan and review across weekly, monthly and quarterly timeframesProven ability to consistently deliver under pressure demonstrating high levels of resilienceAbility to build and maintain relationships with key stakeholders across all levels of the businessDemonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindsetKey Relationships and StakeholdersCustomersColleaguesStore LeadershipWider Store ManagersRegional LeadershipStore and Regional BIGSupport Centre
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