About Your New Job
You have the opportunity to work with a leading global pharmaceutical company, renowned for innovation and excellence.
This role offers the chance to contribute to cutting-edge products in a dynamic and collaborative environment.
Job Description
You will work as a Complaints Processing Analyst on a 12-month contract. Your primary responsibility will be ensuring customer complaints are handled efficiently and comply with global regulations.
Reporting to the Complaints Manager, you will oversee investigations, identify root causes, and track corrective/preventive actions to resolution.
Your Responsibilities
* Ensure all complaint records meet global regulatory requirements.
* Investigate and document product complaints, including root cause analysis and CAPA implementation.
* Coordinate cross-functional activities related to adverse events, product quality concerns, and customer service complaints.
* Work closely with internal departments to drive timely complaint resolution.
* Serve as a subject matter expert on complaint handling and compliance.
Requirements
* Bachelor's degree in Sciences or a related field.
* 1-2 years of experience in the pharmaceutical industry.
* Knowledge of global regulatory requirements for pharmaceuticals, medical devices, and combination products.
* 2 years of GMP experience
* Strong technical writing, analytical, and problem-solving skills.
* Proficiency in SAP, Track Wise, and document management systems (desirable).
* Excellent communication, organizational, and time management skills.
What We Offer
* Competitive hourly rate.
* Experience working in a leading pharmaceutical company.
* Ongoing training and career development opportunities.
* Part of a collaborative team in a global pharmaceutical leader.