Job Description:
Quality Engineer role involves managing and leading the quality team, providing technical and compliance expertise in a manufacturing environment. Key responsibilities include managing the returns department, leading customer complaints investigations, and continually seeking to drive improvements in product and process quality.
Key Responsibilities:
* Manage and lead the quality team, maintaining & improving the current QMS.
* Manage the Returns department, ensuring the correct processes are followed & investigations closed off in a timely manner.
* Lead & Investigate Customer Complaints, using root cause analysis to close issues off, leading quality problem investigations using proven quality tools.
* Continually seek to drive improvements in product and process quality.
* Make decisions that are aligned with management objectives regarding work processes, plans and schedules.
* Resolve project issues by working with team members, management, suppliers, and others as appropriate.
* Gather and report appropriate KPI's, analysing data to identify trends and areas for improvement.
* Conduct inspections of raw materials, components, and finished products to ensure they meet quality standards
* Identify defects, determine their causes, and implement solutions to prevent recurrence.
* Prepare detailed reports on quality performance and compliance.
* Ensure that all processes comply with relevant quality standards and regulations.
* Conducting and reporting on internal audits as per the annual schedule and closing out of any non-conformances that arise.
* Work closely with other departments, such as Production and Engineering, to implement quality measures.
Requirements:
* A level 8 degree (or equivalent) in Engineering / Electronics or related technical field required.
* A minimum of 3 years in a senior Quality role in a manufacturing environment.
* Proficiency in quality control systems, statistical analysis, and inspection procedures.
* Strong problem-solving abilities, attention to detail, and excellent communication skills.
* A Lean Six Sigma qualification and Lead Auditor certification a distinct advantage.
* Knowledge of ISO standards and in particular ISO9001, ISO17025, ISO14001 and ATEX certifications.
* Experience in leading notified body audits a requirement.
* Proven abilities on achieving results within assigned deadlines with an ability to prioritize multiple tasks and operate in a fast-paced environment.
* Fluent written and spoken English a requirement.
Working Hours: Monday-Thursday 8.30am - 5pm, Friday 8.30am - 1.30pm