Day-to-day responsibilities include but are not limited to the following:
* Provide 3rd-line support to end-users on all ICT-related tasks over the phone and at the desk when required.
* Ensure ICT Support systems are kept up to date and in support
* Troubleshoot all Physical and Virtual Server issues
* Troubleshoot all software-related issues
* Installation of ICT hardware and software
* Deal with external support companies in relation to escalated ICT Infrastructure calls
* Participation in ICT Dept. on-call rota.
What is essential to have:
* 5+ years of previous experience working on an Infrastructure Team
* Installing, maintaining, and supporting both hardware and software Server
* Deep knowledge of Windows and Microsoft software
* Deep knowledge of Windows Server 2019/2016/2012 and Microsoft software
* Detailed knowledge of VMware.
* Good working knowledge of Microsoft Exchange
* Good knowledge of Active Directory and GPOs
* Experience with backup systems
* Excellent communication
* Strong problem-solving skills
Qualifications:
* Degree in Information Technology or equivalent working experience