LMS Helpdesk Administrator - Global E-Commerce
Our client is a globally recognized leader in the e-commerce industry and is looking for an Administrative Support Specialist to manage and prioritize support tickets for their Learning Management System (LMS).
Sounds great! What will my day-to-day look like?
* Manage and triage the LMS support ticket queue, ensuring timely resolution of user issues.
* Assign tickets to the appropriate team members or handle them directly.
* Monitor ticket status, follow up on open issues, and ensure compliance with SLAs.
* Analyze ticket trends, develop proactive solutions, and create user guides to reduce recurring issues.
* Maintain clear and helpful communication with users throughout the resolution process.
* Collaborate with internal teams to escalate and resolve complex cases.
* Continuously review and optimize the ticketing process to enhance efficiency and user satisfaction.
What do I need?
* Highly organized with great attention to detail.
* Skilled at prioritization and problem-solving.
* A strong communicator who thrives in a fast-paced environment.
* Experienced in customer support, ticket management, or administrative roles.
Seniority level
* Associate
Employment type
* Contract
Job function
* Administrative
* Industries: Software Development
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