Deputy General Manager- Marine Hotel Ballycastle
We are seeking an experienced hospitality professional to join our team as a Deputy General Manager at The Marine Hotel Ballycastle.
About the Role
This is an excellent opportunity for a motivated leader to drive operational excellence, maximise revenue, and foster a positive team culture.
The Marine Hotel is a well-established establishment renowned for its welcoming atmosphere and exceptional service. We pride ourselves on offering guests a cosy, home-away-from-home experience with comfortable accommodations and delicious, locally sourced culinary delights, all while enjoying breathtaking sea views.
Your Key Responsibilities
* Leadership & Management: Deputise in the absence of the General Manager and lead the team to achieve operational excellence.
* Operational Oversight: Manage all daily hotel operations within high standards.
* Guest Experience: Maintain outstanding levels of internal and external customer service, responding proactively to guest needs, complaints, and reviews.
* Team Development: Recruit, train, and develop an engaged and high-performing F&B team.
* Financial Responsibility: Forecast, plan, and manage F&B orders, staffing, and budgets to achieve financial targets.
* Health & Safety Compliance: Ensure full compliance with all statutory and company H&S regulations.
* Collaboration: Work closely with kitchen, events, and reception teams to ensure seamless operations.
* Event Management: Oversee multiple events within the property, utilising trained personnel effectively.
You will be required to work at least two late shifts to 11pm each week to allow for the work-life balance of other managers.
What You Need
* Strong leadership and delegation skills.
* Proven experience in food & beverage management.
* Proficiency in MS Office, Bizimply, Resdiary, and POS systems.
* Ability to resolve problems efficiently and proactively.
* Up-to-date knowledge of industry trends and best practices.
* Experience in complaint handling, conflict resolution, and staff development.
* Passion for personal and professional growth.
What We Offer
* A competitive salary of £35k-£40k.
* Accommodation option close to the hotel- to accommodate travel/location.
* A supportive and dynamic work environment.
* Opportunities for career progression and professional development.
About Us
The Marine Hotel Ballycastle is a cherished establishment renowned for its welcoming atmosphere and exceptional service.
We take pride in offering guests a cosy, home-away-from-home experience with comfortable accommodations and delicious, locally sourced culinary delights, all while enjoying breathtaking sea views.