Job Title: Business Analyst
We are seeking a skilled Business Analyst to join our Customer Success Team.
Key Responsibilities:
* Gather and validate customer feedback and align regulatory or industry changes with business priorities.
* Act as a liaison between customers and internal technology teams, addressing concerns and ensuring collaborative solutions.
* Support project planning, timeline estimation, resource allocation, and monitor project risks in collaboration with the TMO team.
* Analyze business processes to identify inefficiencies and suggest improvements, including workflows, KPI tracking, and customer feedback gathering.
* Leverage data analysis tools (Excel, PowerPoint, Power BI, Tableau) to provide insights that support decision-making.
* Help create reports and dashboards for key stakeholders, including product, business, quality engineering, and leadership teams.
* Collect customer feedback regularly to influence product development and enhance services.
* Collaborate with Technology and QA teams to ensure proposed solutions meet business requirements.
* Validate final products meets business needs.
* Track and analyze OKRs and KPIs to monitor performance trends via centralized systems.
Requirements:
* Bachelor's degree in Business, Data Science, Information Systems, or a related field.
* 3+ years of experience in business analysis, data analytics, or similar roles, preferably within Customer Success or Digital Health.
* Proficiency in business analysis and reporting tools, including Power BI, Tableau, and Excel.
* Knowledge of project management methodologies (Agile, Scrum, Waterfall) and tools like JIRA, ADO, or Asana.
* Good understanding of software development processes, databases, and system architecture.
* Strong analytical and problem-solving skills.
* Excellent verbal and written communication skills.
What We Offer:
* Opportunities for professional development and access to learning and development programs, including certifications.
* A collaborative and innovative work environment focused on customer success and digital health solutions.
* A hybrid working model with flexibility and a supportive team culture.
* Competitive salary and comprehensive benefits package.
At Walgreens Boots Alliance, we strive to deliver more joyful lives through better health. We believe in hiring great people and want to ensure everyone has the best possible work experience every day.
WBA Technology Center is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, age, family status, disability, religion, sex, sexual orientation, gender identity, nationality, or ethnic origin.