Job Description
As a Branch Customer Experience Champion, you will play a key role in delivering exceptional customer experiences in our retail and SME bank. Your focus will be on supporting the efficient delivery of business objectives and day-to-day branch operations in a compliant manner.
You will work collaboratively with your team and Branch Lead to achieve this goal. Additionally, you will participate in our Collaborative Customer Conversations program to develop your skills and ensure that you meet the needs of our customers through the promotion of our Omni-Channel approach.
The Banks Customer Segmentation Strategy is another area where you will gain expertise. You will take part in in-branch and localised promotional activities within the territory to identify new business opportunities, increase new customer acquisition, and maintain positive relationships with existing customers.
Responsibilities
* Support the day-to-day operation of customer service within the branch.
* Provide an excellent level of customer service and advise our customers throughout their product/financial needs journey, further improving the customer experience with both over-the-phone and face-to-face interactions.
* Take ownership and deal with customer queries in an effective, professional, and compliant manner.
* Generate and execute sales from lead (where qualified to do so) to fulfillment in accordance with the Omni-Channel ethos and activity management system.
* Assist with sales campaigns including post-sales fulfillment, administration, and follow-up tasks.
Requirements
* QFA or APA in Loans and/or Savings & Investments, with up-to-date CPD hours for the relevant CPD years.
* If no APA held, or only one APA in Loans or S&I held, the candidate must commit to qualifying within a 2-year period to achieve APA in both Loans and S&I.
* If no APA held, the candidate must meet the minimum entry requirements of holding an Ordinary Leaving Certificate (or equivalent) with a grade D3/O6/H6 at Ordinary or Higher Level in five Leaving Certificate subjects (including English and Maths), and/or 5+ years post-Leaving Certificate experience.
* Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
* Have significant level of proven sales, customer service, or clerical experience in a regulatory compliant environment.
* Committed to and enjoys working in a sales environment.
This is a 7-month Fixed Term Contract role based in PTSB Ardkeen Waterford. If you are interested in this opportunity, please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application.