Job Title: Cloud Support Engineer
About the Role:
We are seeking a highly skilled and motivated Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a Cloud Support Engineer, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
Key Responsibilities:
* Act as the 'Cloud Ambassador' across all cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
* Learn and use groundbreaking technologies.
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Requirements:
* Ability to communicate effectively in English and Spanish (written and spoken).
* Knowledge/experience in administration and troubleshooting for two (2) or more of the following: DevOps/Deployment Orchestration Management, Configuration Management.
* Knowledge/experience in continuous integration technology (e.g., Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
* Understand the complete deployment lifecycle from design, build, test, deploy.
* Experience with Kubernetes or containerization technologies.
* Understanding of hypervisor/virtualization and containerization.
* Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP).
* Exposure to Virtualization (Hyper-V, VMware, Xen).
* 2 to 4 years of relevant experience.
* One or more Web and Application Server technologies (e.g., Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
* Scripting or development experience using Python, Node.js/JavaScript, PowerShell, or C# (.NET), Ruby, Golang.
* Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
* Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP, and Load Balancing.
* Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
Estimated Salary: $120,000 - $150,000 per year
Location: Remote, USA