About the Job
As a Cloud Support Engineer at Amazon Web Services, you will be part of a customer-facing technology team that helps ensure the success of AWS as a leading technology organization.
Key Responsibilities:
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
Requirements:
* Excellent oral and written communication skills in Korean Language.
* Experience in a Technical role.
* Experience in Monitoring and/or Troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP).
* Experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking.
* Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.
What We Offer:
* Opportunities for career growth and development.
* Training programs to help you develop the skills required to be successful in your role.
* A diverse and inclusive work environment.
* A competitive salary and benefits package.